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FAQ

FAQ

Does free shipping apply to Canada?

Unfortunetly not, shipping to canada costs extra and ranges from 15-35$ per order. Email me for a fast quote

Are you a company or artist?

Im a artist! Im just one artist under the name ApixDesign!

Do you repair glass?

Yes I do repairs, if you happen to break your piece majority of the time its fixable. Send me a messaged through the contact form.

Where are the waterpipes made?

Everything is made in the Bay Area, California. Its all handmade by me Dan. I use the highest quality glass available for my waterpipes and design them to last.

Can I get ice pinches on a piece?

Most of the time yes, it just has to have a wide enough mouthpiece for ice to fit. Use the contact form to send me a direct email with the product name and ask for ice pinches.

How long does shipping take?

Majority of glass ships out UPS ground, which can take 5 buisness days from california to new york. Shipping can be upgraded to USPS priority which is 2-3 day, Purchase the product "USPS Priority Shipping Upgrade" to upgrade to faster shipping.

 

 

 

Returns Policy


You may return most new, unopened items within 30 days of delivery for a refund (minus shipping costs) .

Free Shipping is only if the customer keeps the item, if the item is returned the refund will be minus the actual paid shipping cost paid by Apixdesign.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


P.O. Box's

P.O. Boxes can be shipped to but usually costs extra from 10-20$ and will be requested after the purchase

Shipping

We can ship to almost anywhere in the USA for free besides Alaska and Hawaii
 

All Glass is shipped from Lafayette , California, USA


International Orders May Be Subject To Customs Charges, These are the buyers responsibility 



Tobacco Disclaimer: All items sold are for legal use of tobacco products only. The products offered are intended for use by responsible adults over the age of 18 (or the legal smoking age of your state), and are not intended for pregnant or nursing women, children, people with or at risk of heart disease, high blood pressure, diabetes, asthma, or those who are sensitive to nicotine, propylene glycol, or vegetable glycerin. Nicotine is highly addictive and may be dangerous to your health. Keep out of reach of children and pets.

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